We at Ravoolz care about your complete satisfaction when purchasing our products. Therefore, we offer you an easy and clear return policy to facilitate the return process and refund of amounts paid for orders.
Return period: You have a return period of 14 days from the date of receipt of the product to request its return.
Return Terms:
- The product must be in its original condition, unused and in its original packaging.
- The original invoice or purchase receipt must be included with the product.
- Products that have been damaged or used cannot be returned, except in cases of manufacturing defects.
- Our team has the right to review the product before issuing a refund.
Return process:
- Please contact our customer service team via email or phone to initiate the return process.
- The product will be inspected and made sure that the return conditions are met.
- Once the return is approved, we will issue the refund as quickly as possible via the same payment method that was used for the purchase.
Shipping costs:
- The customer bears the costs of returning products to our center.
- If the return is a result of our error or a defective product, we will cover the shipping costs.
Contact Us: For any inquiries or additional assistance regarding our return policy, please contact us at wecare@ravoolz.com.
We thank you for shopping at Ravoolz and hope that the return process is easy and convenient for you.